The issue has now been resolved. RFO and RCA details will be made available to affected customers in due course.
Posted Oct 14, 2020 - 20:04 BST
The issue has been identified and remediation is being put in place. Affected workloads are now recovering. Further updates will be issued in due course.
Posted Oct 14, 2020 - 18:55 BST
Cloudhelix are investigating multiple monitoring alerts that indicate a potential issue affecting a small subset of customers within the Equinix LD6 datacenter. A further update will be posted shortly.
Posted Oct 14, 2020 - 17:23 BST
This incident affected: Cloud (Compute, Storage, Management).