Cloudhelix
All Systems Operational

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Welcome to the Cloudhelix Status Page. If you have any questions, please email us at support@cloudhelix.io.

Cloud Operational
Compute ? Operational
Storage ? Operational
Management ? Operational
Backup & DR Operational
Veeam Cloud Connect ? Operational
Zerto ? Operational
Network Operational
External Transit ? Operational
AWS Direct Connect ? Operational
Private Interconnect Operational
Datacenter Interconnect Operational
Public Peering Operational
Papertrail Log Collection Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 11, 2021

No incidents reported today.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)
Completed - The scheduled maintenance has been completed.
Apr 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 BST
Scheduled - Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Equinix LD6 data center.

There will not be any interruption to customer virtual machines, however the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud02.cloudhelix.io
- Veeam Cloud Connect: veeam02.cloudhelix.io
- DNS: 185.43.43.217 & 185.43.43.218
- SMTP: smtp02.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Mar 26, 17:38 GMT
Apr 4, 2021
Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 BST
Scheduled - Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Telehouse West datacenter.

There will not be any interruption to customer virtual machines, however, the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud.cloudhelix.io
- Veeam Cloud Connect: veeam.cloudhelix.io
- DNS: 185.43.40.8 & 185.43.40.9
- SMTP: smtp.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Mar 26, 17:02 GMT
Apr 3, 2021
Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021
vCloud Platform Compute Degradation (Telehouse West, UK)
Resolved - The faulty compute node has been permanently removed.
Mar 28, 10:36 BST
Monitoring - vCloud Platform Compute Degradation (Telehouse West, UK)

At 1927 GMT Cloudhelix received multiple monitoring alerts indicating a problem with a single compute node in the Telehouse West datacenter. A small number of client virtual machines were automatically restarted onto other members of the compute cluster by VMware High Availability (HA).

The compute node has been removed from service pending permanent retirement.

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Mar 27, 20:13 GMT
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