Cloudhelix
All Systems Operational

About This Site

Welcome to the Cloudhelix Status Page. If you have any questions, please email us at support@cloudhelix.io.

Cloud Operational
Compute ? Operational
Storage ? Operational
Management ? Operational
Backup & DR Operational
Veeam Cloud Connect ? Operational
Zerto ? Operational
Network Operational
External Transit ? Operational
AWS Direct Connect ? Operational
Private Interconnect Operational
Datacenter Interconnect Operational
Public Peering Operational
Papertrail Log Collection Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Telehouse West datacenter.

There will not be any interruption to customer virtual machines, however, the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud.cloudhelix.io
- Veeam Cloud Connect: veeam.cloudhelix.io
- DNS: 185.43.40.8 & 185.43.40.9
- SMTP: smtp.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Posted on Oct 24, 00:05 BST
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020
Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:00 GMT
Scheduled - Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Equinix LD6 data center.

There will not be any interruption to customer virtual machines, however the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud02.cloudhelix.io
- Veeam Cloud Connect: veeam02.cloudhelix.io
- DNS: 185.43.43.217 & 185.43.43.218
- SMTP: smtp02.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Oct 24, 00:02 BST
Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020
Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 06:00 GMT
Scheduled - Cloudhelix will be carrying out maintenance to the Cloudhelix connections to the LINX LON2 peering LAN during this window.

During this time clients in this region may see some very brief periods of intermittency and/or sub-optimal routing due to route reconvergence over alternate providers.

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Oct 21, 12:09 BST
Oct 24, 2020

No incidents reported.

Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:00 BST
Scheduled - Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Equinix LD6 data center.

There will not be any interruption to customer virtual machines, however the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud02.cloudhelix.io
- Veeam Cloud Connect: veeam02.cloudhelix.io
- DNS: 185.43.43.217 & 185.43.43.218
- SMTP: smtp02.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Oct 16, 10:25 BST
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.