Cloudhelix
All Systems Operational

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Welcome to the Cloudhelix Status Page. If you have any questions, please email us at support@cloudhelix.io.

Cloud Operational
Compute ? Operational
Storage ? Operational
Management ? Operational
Backup & DR Operational
Veeam Cloud Connect ? Operational
Zerto ? Operational
Network Operational
External Transit ? Operational
AWS Direct Connect ? Operational
Private Interconnect Operational
Datacenter Interconnect Operational
Public Peering Operational
AWS ec2-eu-west-1 Operational
AWS cloudFront Operational
Papertrail Log Collection Operational
AWS ec2-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2020

No incidents reported today.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - The platform is now stable. RFO and RCA details will be forwarded to affected customers once available.
May 22, 20:21 BST
Update - We are continuing to investigate this issue.
May 22, 15:47 BST
Investigating - vCloud Platform Compute Degradation (Telehouse West, UK)

At 1525 GMT Cloudhelix received multiple monitoring alerts indicating a problem with a single compute node in the Telehouse West datacenter. A small number of client virtual machines were automatically restarted onto other members of the compute cluster by VMware High Availability (HA).

The compute node has been removed from service and the root cause is under investigation by VMware.

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
May 22, 15:46 BST
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

May 11, 2020

No incidents reported.