Cloudhelix Status

Cloudhelix

All Systems Operational

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Welcome to the Cloudhelix Status Page. If you have any questions, please email us at support@cloudhelix.io.

Cloud Operational

Compute Operational

Storage Operational

Management Operational

Backup & DR Operational

Veeam Cloud Connect Operational

Zerto Operational

Network Operational

External Transit Operational

AWS Direct Connect Operational

Private Interconnect Operational

Datacenter Interconnect Operational

Public Peering Operational

Papertrail Log Collection Operational

AWS ec2-eu-west-1 Operational

AWS ec2-eu-west-2 Operational

AWS cloudfront Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK) Oct 31, 23:00 - Nov 1, 00:00 GMT

Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Telehouse West datacenter.

There will not be any interruption to customer virtual machines, however, the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud.cloudhelix.io
- Veeam Cloud Connect: veeam.cloudhelix.io
- DNS: 185.43.40.8 & 185.43.40.9
- SMTP: smtp.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Posted on Oct 24, 00:05 BST

Past Incidents

Oct 31, 2020

No incidents reported today.

Oct 30, 2020

Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:00 GMT

Scheduled - Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Equinix LD6 data center.

There will not be any interruption to customer virtual machines, however the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud02.cloudhelix.io
- Veeam Cloud Connect: veeam02.cloudhelix.io
- DNS: 185.43.43.217 & 185.43.43.218
- SMTP: smtp02.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Oct 24, 00:02 BST

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

Transit: Peering Exchange Maintenance (LINX LON2, UK)

Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 06:00 GMT

Scheduled - Cloudhelix will be carrying out maintenance to the Cloudhelix connections to the LINX LON2 peering LAN during this window.

During this time clients in this region may see some very brief periods of intermittency and/or sub-optimal routing due to route reconvergence over alternate providers.

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Oct 21, 12:09 BST

Oct 24, 2020

No incidents reported.

Oct 23, 2020

Cloudhelix DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

Completed - The scheduled maintenance has been completed.
Oct 23, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:00 BST

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.